Shipping policy


SHIPPING POLICY



W1cked Visuals (W1V) | Shipping & Delivery


At W1cked Visuals, we appreciate every member of the W1V family who supports our vision. Every order helps us continue bringing original artwork, creative expression, and unique designs to life. Please review our shipping policy before placing your order.



1. ORDER PROCESSING TIMES



All orders are processed after payment has been confirmed.


  • Processing Time: Please allow 2–5 business days for order processing before your order ships.
  • Custom Orders: Custom canvases, personalized puzzles, and other made-to-order products may require additional processing time. Any extended timeframe will be communicated when applicable.
  • Weekends & Holidays: Orders are not typically processed on weekends or holidays.



Please note that processing times are separate from shipping and delivery times.



2. SHIPPING TIMES



We aim to get your artwork to you as quickly and safely as possible.


Estimated delivery times after your order has shipped are as follows:


  • Standard U.S. Shipping: 3–7 business days.
  • Expedited Shipping: Available at checkout when offered.
  • International Shipping: Delivery times vary by destination and may be available for select locations.



These are estimates, not guaranteed delivery dates. Carrier delays, severe weather, holidays, and other unforeseen circumstances may affect delivery.



3. SHIPPING COSTS



Shipping costs are calculated at checkout based on your shipping address, package dimensions, weight, and selected shipping method.


Any available free-shipping promotions will be clearly displayed on our website or at checkout.


Because canvases and puzzles may require different packaging, shipping costs may vary depending on the items in your order.



4. TRACKING YOUR ORDER



Once your order has shipped, you will receive a shipping confirmation email containing your tracking information when available.


Please allow 24–48 hours for tracking information to update after receiving your confirmation.


You can use your tracking number to monitor your package and stay updated on its delivery progress.



5. CANVAS & PUZZLE PACKAGING



We understand that your artwork deserves proper care.


  • Canvas Prints: Our canvases are packaged with the goal of protecting them during transit and minimizing the risk of damage.
  • Puzzles: Puzzle orders are packaged to help protect their contents and packaging during shipping.
  • Multiple Items: Orders containing multiple products may arrive in separate packages if items are fulfilled or shipped from different locations.



Please inspect your order upon arrival and contact us promptly if an item arrives damaged or defective.



6. INCORRECT SHIPPING ADDRESSES



Customers are responsible for providing accurate and complete shipping information at checkout.


If you notice an error in your shipping address, contact us as soon as possible. We cannot guarantee that address changes can be made after an order has entered processing or shipped.


W1cked Visuals is not responsible for delivery issues resulting from incorrect or incomplete addresses provided by the customer. Additional shipping charges may apply if a package must be reshipped.



7. LOST, STOLEN, OR DELAYED PACKAGES



Once an order has shipped, delivery is handled by the applicable shipping carrier.


If your package is delayed, marked as delivered but cannot be located, or appears to be lost, please contact us so we can help you determine the appropriate next steps.


For packages marked as delivered, we recommend checking your mailbox, porch, surrounding delivery areas, household members, neighbors, and contacting the carrier when appropriate.


Although we will do our best to assist, we cannot guarantee replacement or reimbursement for packages lost or stolen after delivery. Each situation will be reviewed individually.



8. DAMAGED OR DEFECTIVE ITEMS



We want every member of the W1V family to receive their order in excellent condition.


If your canvas, puzzle, or other product arrives damaged or defective, please contact us within 7 days of delivery.


When contacting us, please include:


  • Your order number.
  • Clear photographs of the damaged item.
  • Photographs of the shipping packaging, if applicable.
  • A brief description of the issue.



Once we review your request, we will work with you to determine an appropriate resolution in accordance with our return and refund policy.



9. INTERNATIONAL SHIPPING & CUSTOMS



For international orders, customers may be responsible for applicable customs duties, import taxes, and other fees imposed by their destination country.


These charges are not necessarily included in the product price or shipping fees collected at checkout.


International delivery may also be affected by customs inspections, import restrictions, or delays outside our control.



10. CONTACT US



Have a question about your shipment? We’re here to help.


Please contact W1cked Visuals through our website’s contact page or the customer service email listed on our store.


When reaching out, include your order number so we can assist you more efficiently.


Thank you for supporting W1cked Visuals.


Your support allows us to continue creating, innovating, and building something bigger than art. We appreciate every order and every person who is part of the W1V family.


Stay creative. Stay different. Stay W1cked.